About Colorado Call Center Management

CCC Management provides call center consulting services. We specialize in areas that help you maximize call center performance, either in your internal call center or outbound. Our goal is to help our clients establish and maintain the highest standards of excellence in the call center industry. CCC Management helps companies optimize their points of customer contact through the effective use of people, processes, and technology. Since our founding, in 1997, we've been privileged to work with many top-performing firms, including the following:

We assist your enterprise in taking a hard look at its current infrastructure and Contact Center practices. Our consultants provide highly focused skills and services to address the challenges and realities of today’s Contact Centers and Help Desks. We hone in on critical factors that directly impact your bottom line - process, personnel, management, and technology. Our range of expertise in customer-centric-applications supports the newest trends in multimedia, Web-enabled, and blended Contact Centers. We’ll make valuable use of the time we spend at your site – talking to staff, assessing the efficiency of your current systems, and scrutinizing daily processes around forecasting, reporting, and call handling. Whether we spend a day or week, the CCCM’s team will quickly identify your areas of pain, document major findings, and recommend viable and practical solutions. (These of course are based on your priorities, both tactical and financial.)

We offer key elements in our Contact Center assessment services.

• Design and implementation of integrated and intelligent systems.
• Management information support for operational improvement.
• Evaluation of capabilities for E-mail and Web chat.
• Intelligent call routing customized to your requirements.
• Solutions for Contact Center agents at multiple locations.
• Monitoring and reporting mechanisms for improved efficiency.
• Staff training, development, and retention strategies.
• Our goal is to empower your staff, create efficiency, and raise the bar for customer satisfaction
• Supervisory Training “Do my supervisors possess the skills necessary to have a positive daily impact on our reps?"

CCC Management has long been recognized as an industry leader in providing skill-based training to call center supervisors. Our view is that your supervisors are critical to the growth and development of your agents. Therefore, your supervisors must have the appropriate skills to work effectively with your agents day after day.

To meet this need, CCC Management Supervisory training addresses several important skills:

• Leadership Skills
• Communication Skills
• Coaching Skills
• Motivation Skills

"Colorado Call Center Management believes in helping each and every one it's clients become more efficient, cost-effective and perform at close to 100%!" - Edward Basquez, President CCCM Corporation.