About Edward Basquez
President/Managing Consultant - CCCM Corp

Edward Basquez, our President and founder is a true leader in the area of customer service excellence. Edward’s credentials include degrees in management and business administration. Edward excelled as a front line service manager, operations manager and general manager in the utility/telecommunications industry.

Ed has experience as an expert consultant and manager in numerous customer service training departments. He has over twenty five years experience in the telecommunications industry with AT &T Broadband, Public Service Company and other telecommunication companies. Ed held multiple positions including
front line manager, manager of training and development, general support services, remittance processing and customer service.

Ed Basquez has the ability to motivate employees and ensure the dynamics of the team is right where you want it to be. Ed is also a varsity basketball coach for a Colorado High School Team in Denver Colorado. His 10 years of coaching helps him when working in the corporate world. He understands outstanding teams and the chemistry that is necessary to have a successful team.

Edward has served on the Board of Directors for the C Henry Kempe Center and also worked with the Barbara Davis Children’s Diabetes Foundation. Ed attends the ICCM World Call Center Conferences every year to ensure he is utilizing recent technology and the best practices across the board.

Ed is absolutely sure he can increase production and efficiency by 20% in any call center. What this means is a tremendous amount of savings in labor and costs. Most of the time companies just hire more and more employees. Ed will make sure you are operating at the exact compliment of employees necessary.

"Working with Call Centers is my passion. I do it to see the incredible benefit that call centers have from the initiatives CCCM & it's consultants roll out!" - Edward Basquez, President CCCM Corporation.